A while ago I stumbled upon a great piece of code that could make your Cisco router a little less intimidating for your tier one tech support staff. The tier one team is useless the first ones that the customer engages when calling in a trouble.
Most of the time tier one is responsible for taking the customer information, creating a ticket and performing some basic trouble shooting steps, i.e. verify links and change passwords or provide application assistance, anything more in depth is forwarded to the tie 2 or 3 group.
With a simple menu configured on a Cisco router you can perform basic show commands that any tier 1 or 2 can use without the fear causing any intrusive down time to the production network, and the person performing the commands does not need to know the proper command syntax .
WORD Name of this menu
R1(config)#menu options ?
clear-screen Use termcap database to clear screen
command Set menu command
default Item number to use for RETURN
line-mode require after typing selection
options Set per-item options
prompt Set prompt string
single-space single-space menu entries on display
status-line Display user status at top of screen
text Set text of menu line
title Set menu title
% Incomplete command.
Click here for my complete .cfg file.
For some reason I could not get ping my microsoft loopback interface from the menu , if anyone “configures that out,” let me know, I’ll be sure to update the [post and give kudos/credit. email@example.com
Edited: 09.29.2010 for grammar and spelling.